Night-Shift Patient Access Specialist

R1 RCM Holdco Inc.; Baltimore (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Registration Representative for an on-site role at Ascension St. Agnes Hospital in Baltimore. You will be the first contact for patients, guiding check-in, collecting data, and coordinating across systems to ensure accurate access to care.

Join a mission-driven team focused on patient experience, revenue cycle success, and collaboration with care teams. Training is provided, and the schedule includes evening and night shifts in a fast-paced hospital setting.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• No healthcare background? We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Registration Representative for an on-site role at Ascension St. Agnes Hospital in Baltimore. You will be the first contact for patients, guiding check-in, collecting data, and coordinating across systems to ensure accurate access to care.

Join a mission-driven team focused on patient experience, revenue cycle success, and collaboration with care teams. Training is provided, and the schedule includes evening and night shifts in a fast-paced hospital setting.