Frontline Patient Access Advocate

R1 RCM Holdco Inc.; Baltimore (MD); In loco; USD 24.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits package

Descrizione del lavoro

R1 RCM Inc. is hiring a Patient Registration Representative for an on-site role at Ascension St. Agnes Hospital in Baltimore. You will be the first point of contact, ensuring fast, compassionate access to care and accurate patient information.

The position emphasizes exceptional customer service, professionalism, and the ability to multitask in a busy hospital environment. A high school diploma or GED is required, with background checks and vaccinations also part of the process.

Competenze

• Exceptional customer service experience and strong communication skills.
• Ability to stay composed and professional in a fast-paced environment.
• Strong multitasking and prioritization with high attention to detail.
• Comfortable shifting priorities based on patient needs.”

Mansioni

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care and answer questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or distress.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Formazione

High School Diploma or GED

Descrizione del lavoro

R1 RCM Inc. is hiring a Patient Registration Representative for an on-site role at Ascension St. Agnes Hospital in Baltimore. You will be the first point of contact, ensuring fast, compassionate access to care and accurate patient information.

The position emphasizes exceptional customer service, professionalism, and the ability to multitask in a busy hospital environment. A high school diploma or GED is required, with background checks and vaccinations also part of the process.