PRN Patient Registration Specialist Calm Compassionate Care

R1 RCM; Baltimore (MD); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM is seeking a Customer Service Representative in Patient Registration for an on-site role at Ascension St. Agnes Hospital Seton Imaging Center in Baltimore, MD. You will be the first friendly face patients meet when they check in, guiding them through registration and answering questions with confidence and compassion.

You’ll work in a fast-paced environment, using multiple systems, and collaborating with clinicians and staff to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED is required.
• Experience in customer service is preferred.
• Ability to pass background check, drug test, and meet vaccination requirements as part of onboarding.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Customer Service Representative in Patient Registration for an on-site role at Ascension St. Agnes Hospital Seton Imaging Center in Baltimore, MD. You will be the first friendly face patients meet when they check in, guiding them through registration and answering questions with confidence and compassion.

You’ll work in a fast-paced environment, using multiple systems, and collaborating with clinicians and staff to ensure a smooth patient experience.