Compassionate Patient Registration Specialist

R1-Rc; Baltimore (MD); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is hiring a Customer Service Representative at Ascension St. Agnes Hospital in Baltimore to assist patients with hospital registration.

The role involves answering phones, collecting accurate information, and guiding patients through the registration process in a fast-paced setting. Training is provided; vaccination, background check, and drug screening are required. The position emphasizes empathy, clear communication, and the ability to multitask across multiple systems while

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience.
• No healthcare background required; training provided.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Answer phones and input patient information accurately.
• Use multiple screens and programs during registration.
• Assist patients with enrollment and insurance information.
• Provide compassionate support to patients who are ill or anxious.
• Work in a fast-paced environment and coordinate with clinicians during registration.

Skills

Customer service

Communication

Multitasking

Attention to detail

Patient access experience

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Customer Service Representative at Ascension St. Agnes Hospital in Baltimore to assist patients with hospital registration.

The role involves answering phones, collecting accurate information, and guiding patients through the registration process in a fast-paced setting. Training is provided; vaccination, background check, and drug screening are required. The position emphasizes empathy, clear communication, and the ability to multitask across multiple systems while