Night Shift Patient Access Specialist

R1 RCM; Baltimore (MD); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM is seeking a Patient Registration Representative for on-site work at Ascension St. Agnes Hospital in Baltimore. You will be the first point of contact, ensuring fast, compassionate access to care while using multiple computer systems to register patients efficiently.

You will answer phones, collect accurate information, verify insurance, collect co-pays, and collaborate with care teams to keep patient flow smooth. No healthcare background?

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Ability to multitask and prioritize quickly with high attention to detail.
• High School Diploma or GED.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Registration Representative for on-site work at Ascension St. Agnes Hospital in Baltimore. You will be the first point of contact, ensuring fast, compassionate access to care while using multiple computer systems to register patients efficiently.

You will answer phones, collect accurate information, verify insurance, collect co-pays, and collaborate with care teams to keep patient flow smooth. No healthcare background?