Night-Shift Member Services Specialist

Houston Fitness Partners; Sugar Creek (MO); Vor Ort; USD 14.000 - 15.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

401(k) plan

Free PF Black Card membership

Growth opportunities

Zusammenfassung

Houston Fitness Partners is hiring an Overnight Member Services Representative for our Planet Fitness club. This role combines friendly member service with light retail tasks, answering inquiries, greeting guests, and booking tours while maintaining a clean, welcoming environment.

The candidate will work 3rd shift, be able to stand for long periods, and lift up to 50 pounds. Basic computer skills and a commitment to service are essential; CPR/AED certification is expected before employment.

Qualifikationen

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Aufgaben

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Kenntnisse

Customer service

Self-starter

Punctual

Computer proficiency

Jobbeschreibung

Houston Fitness Partners is hiring an Overnight Member Services Representative for our Planet Fitness club. This role combines friendly member service with light retail tasks, answering inquiries, greeting guests, and booking tours while maintaining a clean, welcoming environment.

The candidate will work 3rd shift, be able to stand for long periods, and lift up to 50 pounds. Basic computer skills and a commitment to service are essential; CPR/AED certification is expected before employment.