Overnight Member Experience Associate

HFP Angletown, LLC; Angleton (TX); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Free PF Black Card membership

Growth opportunities

Job summary

Planet Fitness in Houston is hiring an Overnight Member Services Representative. You will greet members and guests, answer phones, assist callers, resolve issues, and conduct tours to assess membership needs.

The role requires strong communication, a proactive attitude, and the ability to work the overnight shift in a fast-paced gym environment. Benefits include health coverage options and opportunities for growth within the Houston Fitness Partners franchise.

Qualifications

• 6–12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction.
• Must be punctual and dependable with a solid work ethic.

Responsibilities

• Greet members/guests with confidence, energy, and professionalism.
• Anticipate needs and respond promptly with accurate information.
• Answer phones promptly and friendly; assist callers with inquiries.
• Resolve customer concerns to ensure a positive experience.
• Conduct member calls and tours; assess membership needs and close sales.

Skills

Customer service

Proactive

Punctual

Computer basics

Job description

Planet Fitness in Houston is hiring an Overnight Member Services Representative. You will greet members and guests, answer phones, assist callers, resolve issues, and conduct tours to assess membership needs.

The role requires strong communication, a proactive attitude, and the ability to work the overnight shift in a fast-paced gym environment. Benefits include health coverage options and opportunities for growth within the Houston Fitness Partners franchise.