Overnight Member Services Specialist

Houston Fitness Partners; Town of Texas (WI); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Houston Fitness Partners is seeking an Overnight Member Services Representative to greet members, handle inquiries, perform tours, and drive sales in a fast-paced club environment. You will also assist with cleaning and safety, maintaining a high level of customer service during the 9:30pm–6am shift.

The role requires 18+ years old, ability to pass a background check, CPR/AED certification, and willingness to work at multiple Planet Fitness locations within the Houston Fitness Partners

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

Customer service

Self-starter

Punctuality

Multi-tasking

Tools

POS system

Job description

Houston Fitness Partners is seeking an Overnight Member Services Representative to greet members, handle inquiries, perform tours, and drive sales in a fast-paced club environment. You will also assist with cleaning and safety, maintaining a high level of customer service during the 9:30pm–6am shift.

The role requires 18+ years old, ability to pass a background check, CPR/AED certification, and willingness to work at multiple Planet Fitness locations within the Houston Fitness Partners