Overnight Member Services Pro – Night Shift

HFP Conrow, LLC; Conroe (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

PF Black Card membership

Growth opportunities

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, seeks an Overnight Member Service Representative for Houston-area clubs. Pay is $10 per hour with a $1 per hour overnight differential (9:30pm–6:00am), and duties include greeting members, answering inquiries, processing transactions, and promoting the club.

The role requires reliable, customer-focused individuals who can work the 3rd shift, stay energized, maintain cleanliness, and adapt to multiple locations.

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s needs and respond promptly with efficient customer service in a fast-paced environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during inquiries.
• Use strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize the club and equipment.

Skills

Customer service

Self-motivated

Punctual & dependable

Multitasking

Basic computer skills

Job description

Houston Fitness Partners, a Planet Fitness franchisee, seeks an Overnight Member Service Representative for Houston-area clubs. Pay is $10 per hour with a $1 per hour overnight differential (9:30pm–6:00am), and duties include greeting members, answering inquiries, processing transactions, and promoting the club.

The role requires reliable, customer-focused individuals who can work the 3rd shift, stay energized, maintain cleanliness, and adapt to multiple locations.