Overnight Member Services Specialist – 3rd Shift

HFP Garden Oaks, LLC; Houston (TX); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

PF Black Card membership

Growth opportunities

Job summary

Houston Fitness Partners is seeking an Overnight Member Service Representative for Planet Fitness locations in Houston. The role offers a $10/hour base plus a $1/hour overnight differential (9:30pm–6am) with a strong emphasis on guest experience and sales support.

You will greet members, answer inquiries, conduct tours for prospective members, handle transactions, and maintain clean, safe facilities during a 3rd shift. Growth opportunities and full-time benefits are highlighted.

Qualifications

• 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Skills

Superior customer service

Self-starter

Punctual

Basic computer skills

Job description

Houston Fitness Partners is seeking an Overnight Member Service Representative for Planet Fitness locations in Houston. The role offers a $10/hour base plus a $1/hour overnight differential (9:30pm–6am) with a strong emphasis on guest experience and sales support.

You will greet members, answer inquiries, conduct tours for prospective members, handle transactions, and maintain clean, safe facilities during a 3rd shift. Growth opportunities and full-time benefits are highlighted.