Night Shift Member Services & Sales Associate

Planet Fitness - Baseline Fitness; Thornton (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Thornton, CO is seeking a friendly front desk associate for full-time/part-time night shifts. You will greet prospective members, sign up new members, handle tours, and ensure a positive member experience while maintaining club cleanliness.

Key duties include checking members in, answering info calls, resolving basic service issues, and collaborating with the Club Manager on member services. Strong customer service and basic computer skills are essential.

Qualifications

• Customer service skills that exceed customer expectations.
• Active listening and empathy in interactions with customers and coworkers.
• Problem solving and decision making to resolve issues or questions.
• Diplomacy and professional communication in all interactions.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: sign ups, tours, member account changes, and check-ins.
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed.
• Maintain cleanliness and neatness of the club.

Skills

Strong customer service

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness in Thornton, CO is seeking a friendly front desk associate for full-time/part-time night shifts. You will greet prospective members, sign up new members, handle tours, and ensure a positive member experience while maintaining club cleanliness.

Key duties include checking members in, answering info calls, resolving basic service issues, and collaborating with the Club Manager on member services. Strong customer service and basic computer skills are essential.