Night Front Desk & Member Services Rep

Baseline Fitness; Aurora (CO); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Job summary

Planet Fitness - PF Baseline Fitness in Colorado is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly, efficient service at the front desk.

You will greet visitors, answer calls, schedule tours, assist with sign-ups and account updates, resolve basic service issues, and help maintain a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answer phone calls politely to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Computer literacy

Job description

Planet Fitness - PF Baseline Fitness in Colorado is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly, efficient service at the front desk.

You will greet visitors, answer calls, schedule tours, assist with sign-ups and account updates, resolve basic service issues, and help maintain a clean, welcoming club environment.