Night Shift: Member Services & Sales Pro

Planet Fitness - Baseline Fitness; Aurora (CO); On-site; USD 15,000 - 20,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a member service associate to greet potential members, sign up new members, and conduct tours. You will manage front desk tasks, answer information calls, and assist members with account changes while maintaining a clean, welcoming club environment.

The role emphasizes strong customer service and basic computer skills, with opportunities for continued training and growth within a busy fitness club.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to greet members and handle inquiries.

Responsibilities

• Greet and meet potential members to create a positive experience.
• Handle front desk tasks including check-ins, information calls, sign-ups, and member tours.
• Assist with member services issues and escalate to Club Manager as needed.
• Help maintain cleanliness and organization of the club.
• Participate in training and ensure policy compliance.

Skills

Customer service

Communication

Computer literacy

Job description

Planet Fitness - Baseline Fitness is seeking a member service associate to greet potential members, sign up new members, and conduct tours. You will manage front desk tasks, answer information calls, and assist members with account changes while maintaining a clean, welcoming club environment.

The role emphasizes strong customer service and basic computer skills, with opportunities for continued training and growth within a busy fitness club.