Night Shift Member Services Associate

ComForCare Home Care (Raleigh, NC); Circle Pines (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to deliver exceptional member experiences at the front desk and during tours. You will greet guests, answer questions, and support sign-ups and account updates to help members feel welcomed.

The role emphasizes honesty, strong customer service, and basic computer proficiency, with responsibilities including issue resolution and maintaining a clean, friendly club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks; answer phone calls to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to deliver exceptional member experiences at the front desk and during tours. You will greet guests, answer questions, and support sign-ups and account updates to help members feel welcomed.

The role emphasizes honesty, strong customer service, and basic computer proficiency, with responsibilities including issue resolution and maintaining a clean, friendly club environment.