Night Shift Member Services Concierge

Planet Fitness; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Dubuque, IA is seeking a front desk team member to drive new member sales and deliver a positive member experience during night shifts. You will greet potential members, sign up new members, check in members, and help with tours while maintaining club cleanliness.

Key qualities include strong customer service, active listening, problem solving, and diplomacy. Basic computer skills are required to handle signups and member accounts, with shifts averaging four 8-hour periods.

Qualifications

• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness in Dubuque, IA is seeking a front desk team member to drive new member sales and deliver a positive member experience during night shifts. You will greet potential members, sign up new members, check in members, and help with tours while maintaining club cleanliness.

Key qualities include strong customer service, active listening, problem solving, and diplomacy. Basic computer skills are required to handle signups and member accounts, with shifts averaging four 8-hour periods.