Night Front Desk & Member Experience Pro

Planet Fitness - PF Baseline Fitness; West Des Moines (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Rewards

Free Gym Membership

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short-Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in West Des Moines, IA seeks a Customer Service Representative to greet potential members, drive new member sales, and create a welcoming experience for members, guests, and prospective members.

You will handle front desk tasks, answer calls, conduct tours, assist with sign-ups, cancellations, and account updates, and help resolve member questions while keeping the club clean.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and deliver a great customer experience.
• Manage front desk tasks: answer calls, conduct tours, and data entry.
• Assist member check-ins, sign-ups, cancellations, and account updates.
• Resolve member questions and forward to supervisor when needed.
• Maintain club cleanliness and organization.

Skills

Customer service

Communication

Basic computer skills

Honesty & integrity

Problem solving

Teamwork

Multitasking

Job description

Planet Fitness - PF Baseline Fitness in West Des Moines, IA seeks a Customer Service Representative to greet potential members, drive new member sales, and create a welcoming experience for members, guests, and prospective members.

You will handle front desk tasks, answer calls, conduct tours, assist with sign-ups, cancellations, and account updates, and help resolve member questions while keeping the club clean.