Membership Concierge & Front Desk Specialist

Baseline Fitness

Dubuque (IA)

On-site

USD 15,000 - 18,000

Full time

14 days+

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Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Health insurance

Dental insurance

Vision insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

HSA

Job summary

Planet Fitness in Dubuque, IA is seeking a Customer Service Representative to greet potential members, drive new member sales, and deliver a superior member experience at the front desk. You will assist with tours, sign-ups, cancellations, and account updates while maintaining a clean, welcoming club environment.

The role emphasizes strong communication, problem-solving, and a friendly, professional demeanor to support the Judgement Free Zone brand and uphold high service standards.

Qualifications

Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.

Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks.
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Front desk

Sales

Communication

Job description

The role emphasizes strong communication, problem-solving, and a friendly, professional demeanor to support the Judgement Free Zone brand and uphold high service standards.

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