Member Services Associate — Front Desk & Sign-Ups

Baseline Fitness; West Des Moines (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

Dental insurance

Vision insurance

Short-term disability

Critical illness insurance

Accident insurance

Pet insurance

HSA

Dollars for Scholars Program

Employee appreciation program

Team member support team

Advancement opportunities

Job summary

Planet Fitness in West Des Moines, IA is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet prospects, handle front desk tasks, respond to inquiries, assist with sign-ups and check-ins, and help with account updates, while upholding our welcoming Judgement Free Zone.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a great experience.
• Handle front desk tasks including answering calls and tours.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Resolve member questions and forward to supervisor as needed.
• Maintain club cleanliness and appearance.

Skills

Customer service

Communication

Listening skills

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Planet Fitness in West Des Moines, IA is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet prospects, handle front desk tasks, respond to inquiries, assist with sign-ups and check-ins, and help with account updates, while upholding our welcoming Judgement Free Zone.