Member Experience & Front Desk Specialist

Baseline Fitness; West Des Moines (IA); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Descripción de la vacante

Planet Fitness in West Des Moines, IA is hiring a Customer Service Representative to enhance the member experience and drive new member sales at the front desk. You will engage with members and guests, answer questions, schedule tours, and help with sign-ups, cancellations, and account updates.

The role emphasizes exceptional customer service, effective communication, and teamwork within a Busy club environment, offering opportunities for growth and a member-focused culture.

Formación

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilidades

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns; Taking info calls and tours; Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Conocimientos

Customer service

Active listening

Problem solving

Diplomacy

Communication

Descripción del empleo

Planet Fitness in West Des Moines, IA is hiring a Customer Service Representative to enhance the member experience and drive new member sales at the front desk. You will engage with members and guests, answer questions, schedule tours, and help with sign-ups, cancellations, and account updates.

The role emphasizes exceptional customer service, effective communication, and teamwork within a Busy club environment, offering opportunities for growth and a member-focused culture.