Night-Shift Member Services Specialist

Baseline Fitness; Hesperia (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental & vision

Free membership for you and a guest

Advancement opportunities

Dollars for Scholars

Employee appreciation

Short-term disability

Life insurance

Pet insurance

HSA

Critical illness insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience at the front desk. You will greet prospective members, answer questions, conduct tours, and assist with sign-ups and account updates.

This role requires strong customer service, active listening and problem-solving. Daily duties include handling calls, maintaining a clean club environment, and escalating issues to the Club Manager.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, provide information, take tours, assist with sign-ups and account updates.
• Assist with member check-ins, cancellations and updating membership details.
• Troubleshoot member service issues and escalate to the Club Manager when needed.
• Maintain neatness and cleanliness of the club.

Skills

Honesty

Customer service

Computer basics

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience at the front desk. You will greet prospective members, answer questions, conduct tours, and assist with sign-ups and account updates.

This role requires strong customer service, active listening and problem-solving. Daily duties include handling calls, maintaining a clean club environment, and escalating issues to the Club Manager.