Night Front Desk & Member Services Associate (9pm–5am)

Planet Fitness; Fargo (ND); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness Fargo is seeking a friendly, customer-focused team member for night shifts in a busy club. You will greet members, assist with sign-ups, tours, and account updates while delivering a high-quality member experience.

The role emphasizes strong communication, active listening, problem solving, and diplomacy to handle member questions and concerns, keep the front desk efficient, and maintain a clean, welcoming environment for all guests.

Qualifications

• Customer service experience and strong communication.
• Ability to greet customers, sign up new members, and process signups and tours.
• Must be able to stand/walk most of the shift and lift up to 50 lbs.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks including signups, tours, and member updates.
• Resolve member services issues and escalate to Club Manager/Assistant Manager as needed.
• Maintain cleanliness of the club.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Job description

Planet Fitness Fargo is seeking a friendly, customer-focused team member for night shifts in a busy club. You will greet members, assist with sign-ups, tours, and account updates while delivering a high-quality member experience.

The role emphasizes strong communication, active listening, problem solving, and diplomacy to handle member questions and concerns, keep the front desk efficient, and maintain a clean, welcoming environment for all guests.