Night-Shift Member Concierge & Sales

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free Membership for self and one guest

Dollars for Scholars Program

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to welcome new members, answer questions, and help members through sign-ups and check-ins. You will create a positive experience and support club operations.

Key tasks include greeting potential members, answering calls, scheduling tours, assisting with cancellations, and maintaining a clean club environment. The role offers flexible hours and opportunities for advancement within the franchise.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answer phone calls in a polite and friendly manner to assist with questions or concerns.
• Take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Excellent communication

Active listening

Education

High school diploma or equivalent

Job description

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to welcome new members, answer questions, and help members through sign-ups and check-ins. You will create a positive experience and support club operations.

Key tasks include greeting potential members, answering calls, scheduling tours, assisting with cancellations, and maintaining a clean club environment. The role offers flexible hours and opportunities for advancement within the franchise.