Membership Concierge & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Minot (ND); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Free membership

Job summary

Planet Fitness - PF Baseline Fitness in Minot, ND is hiring a Customer Service Representative to greet members and drive new member sales, while delivering a superior guest experience. You will be the friendly face at the front desk, answering questions, giving tours, and guiding members through sign-ups and check-ins.

The role requires strong communication, a customer-first mindset, and the ability to handle multiple tasks with professionalism.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to use a computer and basic software.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in sign-ups/cancellations.
• Facilitate member services questions and forward to the Club Manager or supervisor when needed.
• Help maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication

Listening

Problem solving

Teamwork

Tools

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Minot, ND is hiring a Customer Service Representative to greet members and drive new member sales, while delivering a superior guest experience. You will be the friendly face at the front desk, answering questions, giving tours, and guiding members through sign-ups and check-ins.

The role requires strong communication, a customer-first mindset, and the ability to handle multiple tasks with professionalism.