Night-Shift Lifeline Counselor (Remote‑Friendly)

ProPivotal Staffing; Framingham (MA); Hybrid; USD 22,730 - 32,373; Part time

Job summary

A staffing agency is looking for compassionate individuals to serve as part-time Lifeline Workers on night shifts in Framingham, Massachusetts. Candidates will provide emotional support to individuals in distress through a direct phone line. Ideal applicants should have a high-school degree and some experience in telephone or call-center roles, with knowledge of Microsoft Office preferred. Training will occur in the Framingham office, and applicants should be able to work from home with the necessary equipment.

Qualifications

• Prior telephone or call-center experience, especially in emotional support roles is highly preferred.
• Demonstrated aptitude with Microsoft Office and databases.
• Ability to maintain composure in crisis situations.

Responsibilities

• Provide critical emotional support through a direct phone line.
• Attend training sessions in Framingham, MA.
• Work remotely with a quiet workspace and proper equipment.

Skills

Deescalation

Compassionate communication

Data gathering techniques

Microsoft Office

Education

High-school degree

Tools

Microsoft Word

Microsoft Excel

Job description

A staffing agency is looking for compassionate individuals to serve as part-time Lifeline Workers on night shifts in Framingham, Massachusetts. Candidates will provide emotional support to individuals in distress through a direct phone line. Ideal applicants should have a high-school degree and some experience in telephone or call-center roles, with knowledge of Microsoft Office preferred. Training will occur in the Framingham office, and applicants should be able to work from home with the necessary equipment.