Part-Time Lifeline Worker (Night Shift) at ProPivotal Staffing Framingham, MA

Comunidade Metodista; Framingham (MA); On-site; USD 22,730 - 32,373; Part time

Job summary

A staffing agency is looking for compassionate individuals to serve as part-time Lifeline Workers on night shifts in Framingham, Massachusetts. Candidates will provide emotional support to individuals in distress through a direct phone line. Ideal applicants should have a high-school degree and some experience in telephone or call-center roles, with knowledge of Microsoft Office preferred. Training will occur in the Framingham office, and applicants should be able to work from home with the necessary equipment.

Qualifications

• Prior telephone or call-center experience, especially in emotional support roles is highly preferred.
• Demonstrated aptitude with Microsoft Office and databases.
• Ability to maintain composure in crisis situations.

Responsibilities

• Provide critical emotional support through a direct phone line.
• Attend training sessions in Framingham, MA.
• Work remotely with a quiet workspace and proper equipment.

Skills

Deescalation

Compassionate communication

Data gathering techniques

Microsoft Office

Education

High-school degree

Tools

Microsoft Word

Microsoft Excel

Job description

Part‑time 988 Lifeline Worker (Night Shift)

We are seeking compassionate individuals to join our team as part‑time Lifeline Workers. This role involves providing critical support to individuals in emotional distress through a direct three‑digit phone line. The position requires availability for at least two overnight shifts per week, with a pay rate of $20/hr. Initial training will take place in the Framingham office.

Qualified candidates must have a high‑school degree and prior telephone or call‑center experience, especially in roles focused on providing emotional support, is highly preferred. Applicants should have experience with data gathering techniques and demonstrated aptitude with Microsoft Office, Word, Excel, databases, and other software systems.

The ability to deescalate crisis situations while maintaining composure is essential.

Candidates must be able to attend training in Framingham, MA, and must have a Mac (Google Chrome access) or PC, strong Wi‑Fi, and headphones with a microphone compatible with their computer. A quiet workspace for working from home is also required.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.