Overnight Crisis Support Call-Taker (Part-Time)

Dart Solutions; Framingham (MA); On-site; USD 22,730 - 32,373; Part time

Job summary

Dart Solutions is looking for compassionate Lifeline Call-Takers for a part-time overnight position in Framingham, MA. The role requires answering distress calls and providing emotional support while ensuring confidentiality.

Qualified candidates must possess a high school diploma, show empathy, and have prior call center experience. Training will be provided on-site in Framingham.

The position offers a rate of $20/hour and requires a quiet workspace with internet access for remote work.

Qualifications

• Must have a Mac or PC with Google Chrome access.
• Strong Wi-Fi and compatible headphones required.
• Must have a quiet workspace for remote work.

Responsibilities

• Answer calls from individuals facing mental health issues.
• Show empathy while providing support.
• De-escalate calls when necessary.
• Contact 911 if critical situations arise.

Skills

Empathy

Crisis de-escalation

Data gathering techniques

Microsoft Office proficiency

Education

High school degree

Tools

Microsoft Word

Microsoft Excel

Databases

Job description

Dart Solutions is looking for compassionate Lifeline Call-Takers for a part-time overnight position in Framingham, MA. The role requires answering distress calls and providing emotional support while ensuring confidentiality.

Qualified candidates must possess a high school diploma, show empathy, and have prior call center experience. Training will be provided on-site in Framingham.

The position offers a rate of $20/hour and requires a quiet workspace with internet access for remote work.