Night On-Call Support Manager (Remote) – After Hours

Tribute Home Care; Framingham (MA); Hybrid; USD 27,552 - 41,328; Part time

Benefits offered by this job

Autonomy and flexibility

Paid time off

Equipment provided

Fun and supportive team environment

Opportunities for growth

Job summary

A private home care company in Framingham, MA is seeking an On Call Support Manager to provide exceptional customer service during overnight shifts. The role requires candidates to answer calls, handle inquiries with strong communication skills, and showcase problem-solving capabilities. Candidates must have at least 1 year of administrative experience, a bachelor’s degree, and a passionate commitment to the customer experience. Benefits include work-from-home options, paid time off, and a collaborative team environment.

Qualifications

• At least 1 year of administrative experience in health care, elder care or human services.
• Candidates must live within commuting distance of Tribute's Framingham office.
• Prior experience in a remote working environment is preferred.

Responsibilities

• Answer calls from Caregiver Associates, clients, and potential clients.
• Handle inquiries or issues with strong communication skills.
• Maintain a calm demeanor during overnight shifts.

Skills

Strong problem-solving skills

Attention to detail

Strong writing and verbal communication skills

Proficiency with Microsoft Office

Calm demeanor and patience

Ability to multitask

Education

Bachelor's degree from an accredited college

Job description

A private home care company in Framingham, MA is seeking an On Call Support Manager to provide exceptional customer service during overnight shifts. The role requires candidates to answer calls, handle inquiries with strong communication skills, and showcase problem-solving capabilities. Candidates must have at least 1 year of administrative experience, a bachelor’s degree, and a passionate commitment to the customer experience. Benefits include work-from-home options, paid time off, and a collaborative team environment.