Remote Crisis Line Associate - MA (Evenings/Weekends)

The Samaritans Cape Cod and the Islands; Mashpee (MA); Remote; USD 22,000 - 31,000; Part time

Benefits offered by this job

Paid training

Job summary

The Samaritans Cape Cod and the Islands is seeking compassionate individuals to join our Crisis Line team as Remote Crisis Line Associates. This part-time role runs Thursday through Sunday from 3:00 PM to 7:00 PM ET, serving Massachusetts residents only.

Responsibilities include listening empathetically, guiding callers through crisis intervention protocols, documenting interactions, and maintaining confidentiality while contributing to suicide prevention and emotional support efforts.

Qualifications

• Must be at least 18 years old and a Massachusetts resident.
• High school diploma or GED required.
• Strong verbal communication and interpersonal skills are essential.

Responsibilities

• Answer incoming crisis and emotional support calls from individuals in need.
• Provide compassionate, non-judgmental listening and emotional support.
• Assess caller needs and follow established crisis intervention protocols.
• Accurately document call interactions in the organization's call management system.
• Maintain strict confidentiality and professionalism.
• Meet quality and performance standards related to crisis line operations.
• Participate in required training, coaching, and staff meetings as scheduled.
• Collaborate with supervisors and team members to ensure continuity of care and service excellence.
• Support the organization's mission of suicide prevention and emotional support.

Skills

Verbal communication

Interpersonal skills

Confidentiality

Remote work

Reliability

Professionalism

Education

High school diploma or GED

Tools

Call management software

Job description

The Samaritans Cape Cod and the Islands is seeking compassionate individuals to join our Crisis Line team as Remote Crisis Line Associates. This part-time role runs Thursday through Sunday from 3:00 PM to 7:00 PM ET, serving Massachusetts residents only.

Responsibilities include listening empathetically, guiding callers through crisis intervention protocols, documenting interactions, and maintaining confidentiality while contributing to suicide prevention and emotional support efforts.