Overnight Remote Crisis Line Associate - MA (Part-Time)

The Samaritans Cape Cod and the Islands; Mashpee (MA); Remote; USD 26,000 - 29,000; Part time

Job summary

The Samaritans Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates. This remote role supports Massachusetts residents, answering crisis calls with active listening and empathetic intervention.

Shifts run Monday to Wednesday, 11:00 PM–5:00 AM ET, at $19.00 per hour plus a $1.00 per hour shift differential. Paid training provided; you will document interactions and follow established crisis protocols while

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Massachusetts resident required.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm, focused, and compassionate during difficult conversations.
• Demonstrated sound judgment and professionalism.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Comfortable working independently in a remote environment.
• Reliable attendance and commitment to scheduled shifts.
• Basic computer proficiency and ability to learn multiple software platforms.

Responsibilities

• Answer incoming crisis and emotional support calls from individuals in need
• Provide compassionate, non-judgmental listening and emotional support
• Assess caller needs and follow established crisis intervention protocols
• Accurately document call interactions in the organization's call management system
• Maintain strict confidentiality and professionalism
• Meet quality and performance standards related to crisis line operations
• Participate in required training, coaching, and staff meetings as scheduled
• Collaborate with supervisors and team members to ensure continuity of care and service excellence
• Support the organization's mission of suicide prevention and emotional support

Skills

Verbal communication

Interpersonal skills

Education

High school diploma or GED

Tools

Call management system

Job description

The Samaritans Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates. This remote role supports Massachusetts residents, answering crisis calls with active listening and empathetic intervention.

Shifts run Monday to Wednesday, 11:00 PM–5:00 AM ET, at $19.00 per hour plus a $1.00 per hour shift differential. Paid training provided; you will document interactions and follow established crisis protocols while