Crisis Line Remote Customer Service (Massachusetts residents only) M-W 11pm - 5am ET

The Samaritans on Cape Cod and the Islands; Mashpee (MA); Remoto; USD 26.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Paid training provided

Remote work

Descrizione del lavoro

The Samaritans on Cape Cod and the Islands is seeking compassionate individuals to join our Crisis Line team as Overnight Crisis Line Associates. This remote position is open to Massachusetts residents only and runs Monday–Wednesday from 11:00 PM to 5:00 AM ET, at $19.00 per hour with a $1.00 per hour shift differential.

As part of our crisis line, you will listen empathetically to callers in distress, document interactions, and adhere to evidence-based crisis intervention practices while

Competenze

• Must be 18 years or older.
• Massachusetts resident required for remote work.
• Strong verbal communication and interpersonal skills.
• Ability to stay calm and compassionate during difficult conversations.
• Demonstrated sound judgment and professionalism.

Mansioni

• Answer incoming crisis and emotional support calls.
• Provide compassionate, non-judgmental listening and support.
• Assess caller needs and follow crisis intervention protocols.
• Document call interactions accurately in the system.
• Maintain confidentiality and professionalism.
• Meet quality and performance standards for crisis line operations.
• Participate in required training and staff meetings.
• Collaborate with team to ensure continuity of care.

Conoscenze

Verbal communication

Interpersonal skills

Confidentiality

Remote work proficiency

Computer literacy

Formazione

High school diploma or GED

Strumenti

Call management system

Descrizione del lavoro

Crisis Line Remote Customer Service (Massachusetts residents only) M-W 11pm - 5am ET

About The Samaritans Cape Cod and the Islands

The Samaritans is a nonprofit organization dedicated to suicide prevention, crisis support, and postvention services across Cape Cod and the Islands. Our Crisis Line provides compassionate emotional support 24 hours a day, 365 days a year to individuals who need someone to listen.

If you are empathetic, dependable, and committed to helping others, we encourage you to apply and become part of a team that provides hope and connection when it matters most.

Crisis Line Hotline Associate (Overnight)

Remote – Massachusetts Residents Only
Part-Time | Monday – Wednesday | 11:00 PM – 5:00 AM ET
$19.00 per Hour + $1.00 per Hour Shift Differential

Be the Voice That Helps

The Samaritans on Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates.

Every shift provides an opportunity to make a meaningful difference in someone's life. Crisis Line Associates answer calls from individuals experiencing emotional distress, loneliness, crisis, or thoughts of suicide. Through active listening, empathy, and adherence to evidence-based crisis intervention practices, you will help callers feel heard, supported, and connected to hope.

This is a remote position; however, applicants must reside in Massachusetts to be eligible for employment.

Schedule

• Monday, Tuesday, and Wednesday
• 11:00 PM – 5:00 AM Eastern Time
• 16.5 scheduled hours per week
• Additional hours may be available based on operational needs

Compensation

• $19.00 per hour + $1.00 per hour shift differential
• Paid training provided

What You'll Do

• Answer incoming crisis and emotional support calls from individuals in need
• Provide compassionate, non-judgmental listening and emotional support
• Assess caller needs and follow established crisis intervention protocols
• Accurately document call interactions in the organization's call management system
• Maintain strict confidentiality and professionalism
• Meet quality and performance standards related to crisis line operations
• Participate in required training, coaching, and staff meetings as scheduled
• Collaborate with supervisors and team members to ensure continuity of care and service excellence
• Support the organization's mission of suicide prevention and emotional support

What We're Looking For

• Must be at least 18 years of age
• High school diploma or GED required
• Massachusetts resident required
• Strong verbal communication and interpersonal skills
• Ability to remain calm, focused, and compassionate during difficult conversations
• Demonstrated sound judgment and professionalism
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable working independently in a remote environment
• Reliable attendance and commitment to scheduled shifts
• Basic computer proficiency and ability to learn multiple software platforms

Preferred Qualifications

• Experience in customer service, healthcare, social services, behavioral health, crisis intervention, peer support, or related fields
• Experience working on a crisis line, hotline, or support line
• Bilingual language skills are a plus

Training

Successful candidates will complete all required onboarding and crisis intervention training prior to independently answering calls. Ongoing training and professional development opportunities are provided throughout employment.

The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer.