Night-Shift Hybrid Legal Workflow Coordinator

Global Business Transformation Solutions, LLC (GBTS); United States; Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Workflow Coordinator for a hybrid role based in Phoenix, AZ. The position supports the Word Processing Department, coordinating requests and ensuring smooth handoffs to processors while upholding service standards.

The role involves monitoring workflow, providing high-quality client service, and escalating issues when necessary, with a Monday-Thursday 8:00 p.m. to 7:00 a.m. shift. Applicants should have strong communication and organizational skills.

Qualifications

• High School Diploma required; advanced/additional education preferred or equivalent combination of education and experience.
• 3-5 years of experience in a legal document production environment and/or legal secretarial role.
• Working knowledge of legal terminology and familiarity with a law firm environment.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint; familiarity with document management systems.

Responsibilities

• Provide exceptional customer service to attorneys and staff via Word Processing Department.
• Manage, monitor, and prioritize workflow during assigned shifts to meet deadlines.
• Perform Document Specialist duties as required based on workload.
• Coordinate workflow transitions across shifts to ensure continuity of service.
• Communicate via work requests, email, phone, and messaging platforms for timely completion.
• Collaborate with Supervisors and Coordinators to maintain procedures and documentation.
• Escalate operational issues to the Supervisor promptly.
• Support additional document processing initiatives and firm projects as assigned.

Skills

Customer service

Communication

Interpersonal

Teamwork

Proofreading

Education

High School Diploma

Tools

Word

Excel

Outlook

PowerPoint

Document Management Systems

Job description

Opensity Solutions is seeking a Workflow Coordinator for a hybrid role based in Phoenix, AZ. The position supports the Word Processing Department, coordinating requests and ensuring smooth handoffs to processors while upholding service standards.

The role involves monitoring workflow, providing high-quality client service, and escalating issues when necessary, with a Monday-Thursday 8:00 p.m. to 7:00 a.m. shift. Applicants should have strong communication and organizational skills.