Night-Shift Health Unit Coordinator

Baystate Health; Springfield (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Baystate Health is seeking a unit operations coordinator to support patient flow, documentation, and unit operations on our inpatient unit. You will act as receptionist for visitors, coordinate bed management, and facilitate smooth unit operations with nurses and clinical staff.

The role requires strong clerical experience in healthcare, proficiency with hospital software, and excellent communication. You will ensure accurate charting, manage admissions/discharges, and assist with scheduling and

Qualifications

• 3 years clerical and customer service in healthcare with at least one year as Level II OA at BMC.
• Basic Life Support (BLS) certification.
• GED or HiSET is required.

Responsibilities

• Bed management and patient flow coordination with admissions, discharges and transfers.
• Accurately use unit-specific computer applications daily (OA Gold, CIS, Premise, etc.).
• Lead unit projects and payroll/scheduling as needed.
• Communicate handoffs and pending discharges to oncoming shifts.
• Support Hospitalists during rounds and coordinate coverage for teams.
• Greet new patients and assist families on arrival.
• Maintain patient charts and manage records, transfers, and discharge paperwork.
• Coordinate staffing and cover unplanned vacancies as needed.
• Inventory, restock supplies and manage unit logs.
• Activate emergency procedures and coordinate with emergency teams.

Skills

Computer literacy

Interpersonal skills

Education

GED or HiSET

Tools

OA Gold

CIS

Premise

BMD

PCM Auditor

PeopleSoft

Staples

Koronos

Job description

Baystate Health is seeking a unit operations coordinator to support patient flow, documentation, and unit operations on our inpatient unit. You will act as receptionist for visitors, coordinate bed management, and facilitate smooth unit operations with nurses and clinical staff.

The role requires strong clerical experience in healthcare, proficiency with hospital software, and excellent communication. You will ensure accurate charting, manage admissions/discharges, and assist with scheduling and