Healthcare Unit Clerk & Patient Throughput Coordinator

Baystate Health; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Baystate Health is seeking a unit-based administrative professional to support patient flow, documentation, and bed management. You will coordinate admissions, maintain charts, and act as a front-line contact for staff and visitors on the unit.

The role requires solid clerical experience, strong communication skills, and familiarity with hospital information systems. A patient-centered approach and teamwork are essential for daily operations.

Qualifications

• GED or HiSET required and high school equivalence demonstrated.
• Reliable clerical and customer service experience preferred.
• Strong English reading and writing abilities required.

Responsibilities

• Bed management and admissions coordination on the unit with nursing staff.
• Accurate maintenance of patient charts and related records in hospital systems.
• Answer phones, relay messages promptly, and support routine inquiries.
• Serve as unit resource for staff and coordinate communications across departments.

Skills

Clerical skills

Customer service

English proficiency

Education

GED or HiSET

Tools

OA Gold

Kronos

PeopleSoft

PCM Auditor

BMD

CIS

Job description

Baystate Health is seeking a unit-based administrative professional to support patient flow, documentation, and bed management. You will coordinate admissions, maintain charts, and act as a front-line contact for staff and visitors on the unit.

The role requires solid clerical experience, strong communication skills, and familiarity with hospital information systems. A patient-centered approach and teamwork are essential for daily operations.