Night On-Call Guest Services Agent

Extended Stay America, Inc.; Chesapeake (VA); Vor Ort; USD 16.000 - 23.000; Teilzeit

Benefits dieser Stelle

Weekly Pay

Competitive wages

Great work environment

Recognition programs

Vision insurance

401(k) savings

Employee assistance program

Employee discounts

Zusammenfassung

Extended Stay America in Chesapeake, VA is seeking a Night Service Representative for part-time, overnight coverage. You'll respond to on-call needs, assist guests, manage check-ins, and maintain security and safety standards while the lobby is closed.

This role offers on-site lodging as part of employment and requires prompt response within about 30 minutes. You will handle guest key issues, emergencies, and after-hours check-ins, while following hotel policy and safety procedures.

Qualifikationen

• High school diploma or GED, or 1–3 months related experience.
• Proficiency in reading and speaking English.
• Experience using hotel management software (PMS) and Microsoft Office.

Aufgaben

• Attend to guests on call notifications for check-ins and issues.
• Safeguard hotel keys and log them in/out.
• Process limited guest check-ins/check-outs and registrations.
• Maintain knowledge of hotel policies and safety procedures.
• Assist with after-hours emergencies and guest requests.

Kenntnisse

Customer service

English proficiency

Communication skills

Time management

Ausbildung

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office

Mobile phone operation

Jobbeschreibung

Extended Stay America in Chesapeake, VA is seeking a Night Service Representative for part-time, overnight coverage. You'll respond to on-call needs, assist guests, manage check-ins, and maintain security and safety standards while the lobby is closed.

This role offers on-site lodging as part of employment and requires prompt response within about 30 minutes. You will handle guest key issues, emergencies, and after-hours check-ins, while following hotel policy and safety procedures.