Night Shift Customer Service Specialist – Growth & Perks

PLS; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Overnight Customer Service Representative to be the primary point of contact with customers at our Durham location. The role requires providing outstanding customer service and educating customers about our products, ensuring compliance with all policies.

The ideal candidate will have previous customer service experience, exceptional attention to detail, and be comfortable engaging with customers. Benefits include medical/dental/vision, 401(k), vacation, and opportunities for advancement.

Qualifications

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Must stand for extended periods and lift up to 15 lbs.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Complete transactions accurately and comply with regulations.

Skills

Customer service experience

Engagement with customers

Attention to detail

Multi-tasking ability

Professional appearance

Integrity

English fluency

Bilingual English/Spanish

Job description

PLS is seeking an Overnight Customer Service Representative to be the primary point of contact with customers at our Durham location. The role requires providing outstanding customer service and educating customers about our products, ensuring compliance with all policies.

The ideal candidate will have previous customer service experience, exceptional attention to detail, and be comfortable engaging with customers. Benefits include medical/dental/vision, 401(k), vacation, and opportunities for advancement.