Night Shift Customer Care Specialist

PLS Logistics Service; Greenwood (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Logistics Service in Indianapolis invites an Overnight Customer Service Representative to be the friendly face of our stores, handling transactions, assisting customers, and educating them on our products while maintaining compliance.

The role requires flexibility for early mornings, evenings, weekends and holidays, strong communication, integrity, and a professional appearance; prior customer service experience is preferred.

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Professional appearance

Honesty and integrity

Flexible hours

Job description

PLS Logistics Service in Indianapolis invites an Overnight Customer Service Representative to be the friendly face of our stores, handling transactions, assisting customers, and educating them on our products while maintaining compliance.

The role requires flexibility for early mornings, evenings, weekends and holidays, strong communication, integrity, and a professional appearance; prior customer service experience is preferred.