Overnight Customer Service Specialist

PLS; Fort Worth (TX); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Fort Worth, TX is seeking an Overnight Customer Service Representative who will be the primary point of contact for customers. You will deliver exceptional service and educate customers about products and services, while ensuring compliance with policies.

The ideal candidate will have previous customer service experience and the ability to work flexible hours, including nights and weekends. Benefits for eligible team members include medical/dental/vision, 401(k), vacation, and training opportunities.

Qualifications

• Previous customer service experience in relevant industries preferred.
• Ability to engage with customers actively.
• Exceptional attention to detail and ability to multi-task.
• Must be honest, have integrity, and present a professional demeanor.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Complete transactions in compliance with regulations.
• Resolve customer complaints efficiently.

Skills

Customer service experience

Multi-tasking ability

Attention to detail

Professional appearance

English fluency

Bilingual (English/Spanish)

Job description

PLS in Fort Worth, TX is seeking an Overnight Customer Service Representative who will be the primary point of contact for customers. You will deliver exceptional service and educate customers about products and services, while ensuring compliance with policies.

The ideal candidate will have previous customer service experience and the ability to work flexible hours, including nights and weekends. Benefits for eligible team members include medical/dental/vision, 401(k), vacation, and training opportunities.