Night Shift Customer Service Specialist - Growth & Benefits

PLS Logistics Service; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Logistics Service in Dallas is seeking an Overnight Customer Service Representative to be the main contact for customers and to educate them about our products and services. The CSR is accountable for delivering superior service and maintaining quality standards while following company policies.

Responsibilities include handling transactions, managing cash drawer, using our POS system, resolving complaints, and contributing to a neat store environment, with flexible hours including mornings,

Qualifications

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

English fluency

English/Spanish bilingual

Job description

PLS Logistics Service in Dallas is seeking an Overnight Customer Service Representative to be the main contact for customers and to educate them about our products and services. The CSR is accountable for delivering superior service and maintaining quality standards while following company policies.

Responsibilities include handling transactions, managing cash drawer, using our POS system, resolving complaints, and contributing to a neat store environment, with flexible hours including mornings,