Night Shift Customer Experience Pro (Tech Support and Upsell)

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers is seeking Customer Service Representatives (Nights) to join our team and represent some of the world’s most recognized brands. In this role, you will manage inbound calls, resolve customer issues, and promote products, all during the night shift.

The ideal candidate is motivated, has excellent communication skills, and is comfortable in a dynamic, fast-paced environment. Enjoy benefits like paid time off, health insurance, and opportunities for career growth.

Qualifications

• Candidates must be 18 years or older.
• Comfortable working in a fast-paced, dynamic environment.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Manage inbound and outbound calls professionally.
• Troubleshoot and resolve customer issues.
• Document and process customer claims accurately.

Skills

Excellent verbal and written communication skills

Typing speed of 20+ words per minute

Strong problem-solving skills

Customer-first mindset

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI Careers is seeking Customer Service Representatives (Nights) to join our team and represent some of the world’s most recognized brands. In this role, you will manage inbound calls, resolve customer issues, and promote products, all during the night shift.

The ideal candidate is motivated, has excellent communication skills, and is comfortable in a dynamic, fast-paced environment. Enjoy benefits like paid time off, health insurance, and opportunities for career growth.