Night Shift Customer Experience Pro (Tech Support and Upsell)

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Career Growth

Job summary

MCI Careers is hiring Customer Service Representatives for night shifts in Wichita, Kansas. In this role, you'll provide excellent support to customers using your troubleshooting skills and knowledge of our products. Ideal candidates should possess strong communication abilities and problem-solving skills, along with a high school diploma or equivalent. MCI offers diverse benefits, including paid training and health coverage after 60 days of employment, making it a great opportunity for motivated individuals.

Qualifications

• Strong work ethic and reliability.
• Ability to multi-task and self-manage.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Troubleshoot and resolve customer issues effectively.
• Accurately document and process customer claims.

Skills

Excellent verbal and written communication skills

Strong problem-solving and troubleshooting skills

Customer-first mindset

Typing speed of 20+ words per minute

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI Careers is hiring Customer Service Representatives for night shifts in Wichita, Kansas. In this role, you'll provide excellent support to customers using your troubleshooting skills and knowledge of our products. Ideal candidates should possess strong communication abilities and problem-solving skills, along with a high school diploma or equivalent. MCI offers diverse benefits, including paid training and health coverage after 60 days of employment, making it a great opportunity for motivated individuals.