Night Shift CX Pro: Tech Support & Upsell

MCI Careers; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Fun Work Environment

Job summary

MCI Careers in Killeen, Texas, is seeking Customer Service Representatives for night shifts to provide exceptional service and support. In this role, you will manage inbound calls, resolve customer issues, and ensure a best-in-class experience.

The ideal candidate is 18+ with a high school diploma, possessing strong communication and problem-solving skills. MCI offers competitive compensation, health benefits, and continuous training, fostering career growth within a dynamic workforce.

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent verbal and written communication skills required.
• Reliable, punctual, and motivated with a strong work ethic.

Responsibilities

• Manage inbound and outbound calls with professionalism.
• Troubleshoot and resolve customer issues.
• Document and process customer claims and interactions.

Skills

Verbal and written communication skills

Problem-solving skills

Typing speed of 20+ words per minute

Strong work ethic

Customer-first mindset

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI Careers in Killeen, Texas, is seeking Customer Service Representatives for night shifts to provide exceptional service and support. In this role, you will manage inbound calls, resolve customer issues, and ensure a best-in-class experience.

The ideal candidate is 18+ with a high school diploma, possessing strong communication and problem-solving skills. MCI offers competitive compensation, health benefits, and continuous training, fostering career growth within a dynamic workforce.