Customer Experience Call Center Agent — Flexible Hours

MCI; Wichita (KS); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Job summary

MCI in Wichita, KS is looking for motivated Call Center Representatives to join their team. In this role, you will manage inbound and outbound calls, helping customers with inquiries and sales processes. The position offers both full-time and part-time opportunities with flexible scheduling.

Ideal candidates are positive, driven, and possess strong communication skills. MCI provides comprehensive training, a supportive work environment, and various benefits, including paid time off and health coverage.

Qualifications

• Must be 18 years or older.
• Strong communication and organizational skills required.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) required.

Responsibilities

• Handle inbound and outbound calls to support customer inquiries.
• Research and retrieve information to support customer needs.
• Engage in solution-focused conversations with customers.

Skills

Communication

Organizational skills

Problem-solving

Customer service mindset

Typing

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI in Wichita, KS is looking for motivated Call Center Representatives to join their team. In this role, you will manage inbound and outbound calls, helping customers with inquiries and sales processes. The position offers both full-time and part-time opportunities with flexible scheduling.

Ideal candidates are positive, driven, and possess strong communication skills. MCI provides comprehensive training, a supportive work environment, and various benefits, including paid time off and health coverage.