Night Shift Controls Engineer - Remote PLC Support

Dematic

Atlanta (GA)

On-site

USD 65,000 - 140,000

Full time

14 hours ago

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Job summary

Dematic Corp. is seeking a Controls Engineer for its Lifecycle Solutions Services (LSS) Technical Support group.

The role involves working with customers remotely to diagnose and resolve PLC-related issues using schematics and control logic in the Material Handling industry. Responsibilities include remote and occasional on-site support, documentation of troubleshooting activities, and collaboration with cross-functional teams to improve system reliability and customer satisfaction.

Qualifications

Bachelor’s degree or equivalent experience.
1+ year of experience in customer service support.
Experience with Allen Bradley and Schneider PLC controls platforms.
Ability to troubleshoot electrical controls.
Strong communication and customer service skills.
Willingness to travel 20-30% and provide on-call coverage.

Responsibilities

Troubleshoot PLC-controlled equipment using electrical schematics, control drawings, and system documentation.
Provide remote and occasional on-site technical support for semi-complex automated material handling systems.
Document troubleshooting activities, customer communications, actions, escalations, and resolutions in the ticketing system.
Collaborate with customers, engineering, field service, parts, and other resources to resolve issues.
Identify opportunities to improve system reliability, troubleshooting efficiency, and customer satisfaction.
Travel approximately 20-30% to customer locations as required.
Provide occasional on-call weekend and after-hours support.