Remote Controls Engineer - Night Shift (PLC & HMI)

Dematic

Plano (TX)

On-site

USD 65,000 - 140,000

Full time

31 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer for the Lifecycle Solutions Services (LSS) Technical Support group.

The successful candidate will troubleshoot PLC-controlled equipment using schematics and control drawings, providing remote and occasional onsite support for automated material handling systems. The role requires a Bachelor's degree (or equivalent experience), experience with Allen-Bradley and Schneider PLCs, and strong electrical troubleshooting and customer service skills.

Qualifications

Bachelor's Degree in a related field or equivalent experience.
1+ year's experience in a related field providing Customer Service Support.
Experience with Allen Bradley and Schneider PLC controls platforms.
Expertise in controls hardware troubleshooting.
Proficiency in electrical troubleshooting.
Strong Customer Service mentality.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.

Responsibilities

Use electrical schematics, control drawings, system documentation, material specifications, and other technical resources to troubleshoot PLC-controlled equipment.
Provide remote and occasional onsite technical support for semi-complex automated material handling systems that integrate electrical hardware, controls, industrial computing, networking, and application software.
Maintain accurate and timely documentation of troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions within the designated ticketing system.
Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support.
Identify and recommend opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction.
Travel approximately 20-30% to customer locations as required.
Provide occasional on-call weekend and after-hours support.