Night Shift Controls Engineer - PLC & Customer Support

Dematic; Atlanta (GA); Hybrid; USD 55,000 - 83,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Controls Engineer for its Technical Support group. The role focuses on remotely assisting customers using schematics and PLC logic to locate and fix issues in material handling systems.

The candidate will participate in semi-complex system support, hardware troubleshooting, and customer-facing problem resolution. A bachelor's degree and 2+ years' experience in customer service support are required, with travel 20-30% to customer sites.

Qualifications

• 2+ years' experience in a related field providing customer service support.
• Experience with PLC controls platforms (Allen-Bradley Logix preferred).
• Experience with controls hardware troubleshooting.

Responsibilities

• Participates in support of semi-complex systems that integrate hardware and software.
• Supports semi-complex material specification and schematic troubleshooting.
• Provides troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations (weekends/overtime possible).

Skills

Customer service support

Schematic troubleshooting

Travel readiness

Troubleshooting concepts

Education

Bachelor's Degree

Tools

Allen-Bradley Logix PLC

Siemens PLC

Modicon PLC

Job description

Dematic is seeking a Controls Engineer for its Technical Support group. The role focuses on remotely assisting customers using schematics and PLC logic to locate and fix issues in material handling systems.

The candidate will participate in semi-complex system support, hardware troubleshooting, and customer-facing problem resolution. A bachelor's degree and 2+ years' experience in customer service support are required, with travel 20-30% to customer sites.