Night Shift Controls Engineer — Remote & Onsite Support

Dematic; Grand Rapids (MI); On-site; USD 65,000 - 140,000; Full time

Job summary

Dematic Corp. is seeking a Controls Engineer to join the Lifecycle Solutions Services (LSS) Technical Support group. You will troubleshoot PLC-controlled equipment from remote locations and provide on-site support as needed, leveraging electrical schematics and system documentation.

The role involves collaboration with engineering and field service, documentation of activities, and travel to customer sites. Strong PLC experience and customer-service mindset are required.

Qualifications

• Bachelor's Degree or equivalent experience.
• 1+ year of experience in customer service support.
• Experience with Allen Bradley and Schneider PLC controls.
• Strong hardware and electrical troubleshooting skills.
• Excellent verbal and written communication.
• Ability to work independently and in a team.

Responsibilities

• Troubleshoot PLC-controlled equipment using electrical schematics, control drawings, and system documentation.
• Provide remote and occasional onsite technical support for semi-complex automated material handling systems.
• Maintain accurate documentation of troubleshooting activities in the ticketing system.
• Collaborate with customers, engineering, field service, parts, and other resources to resolve issues.
• Identify opportunities to improve system reliability, troubleshooting efficiency, and customer satisfaction.
• Travel approximately 20-30% to customer locations.
• Provide occasional on-call weekend and after-hours support.

Skills

Electrical troubleshooting

Customer service

Communication skills

Independence + teamwork

Education

Bachelor's degree or equivalent

Tools

Allen Bradley PLC

Schneider PLC

Job description

Dematic Corp. is seeking a Controls Engineer to join the Lifecycle Solutions Services (LSS) Technical Support group. You will troubleshoot PLC-controlled equipment from remote locations and provide on-site support as needed, leveraging electrical schematics and system documentation.

The role involves collaboration with engineering and field service, documentation of activities, and travel to customer sites. Strong PLC experience and customer-service mindset are required.