Controls Engineer – Night Shift with Remote Technical Support

Dematic; Salt Lake City (UT); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer to join its Lifecycle Solutions Services (LSS) Technical Support team.

You will troubleshoot PLC-controlled material handling systems remotely and provide on-site support as needed, using schematics, drawings, and field data to resolve issues for customers. Ideal candidates have a bachelor’s degree or equivalent, 1+ year of customer-service experience, and hands-on experience with Allen-Bradley and Schneider PLC platforms.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1+ year of customer service support experience.
• Experience with Allen Bradley and Schneider PLC controls.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Troubleshoot PLC-controlled equipment using electrical schematics, control drawings, system documentation, material specifications, and other technical resources.
• Provide remote and occasional onsite technical support for semi-complex automated material handling systems that integrate electrical hardware, controls, industrial computing, networking, and application software.
• Document troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions in the ticketing system.
• Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support.
• Identify opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction.
• Travel approximately 20-30% to customer locations as required.
• Provide occasional on-call weekend and after-hours support.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

Allen-Bradley PLC

Schneider PLC

Job description

Dematic Corp. is seeking a Controls Engineer to join its Lifecycle Solutions Services (LSS) Technical Support team.

You will troubleshoot PLC-controlled material handling systems remotely and provide on-site support as needed, using schematics, drawings, and field data to resolve issues for customers. Ideal candidates have a bachelor’s degree or equivalent, 1+ year of customer-service experience, and hands-on experience with Allen-Bradley and Schneider PLC platforms.