Night Shift Controls Engineer – PLC & Remote Tech Support

Dematic; Wauwatosa (WI); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer for the Lifecycle Solutions Services (LSS) Technical Support group. You will troubleshoot PLC-controlled material handling systems using schematics and control drawings, and provide remote customer support to diagnose and resolve issues.

Travel about 20–30% to customer locations; occasional on-call weekend and after-hours support. A bachelor’s degree or equivalent experience, and experience with Allen Bradley and Schneider PLCs are preferred.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Use electrical schematics and control drawings to troubleshoot PLC-controlled equipment.
• Provide remote and occasional onsite technical support for semi-complex material handling systems.
• Maintain documentation of troubleshooting activities and resolutions in the ticketing system.
• Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues.
• Identify opportunities to improve system reliability, troubleshooting efficiency, and customer satisfaction.
• Travel approximately 20-30% to customer locations.
• Provide occasional on-call weekend and after-hours support.

Skills

Electrical troubleshooting

Customer service mindset

Verbal and written communication

Teamwork

Independent work

Education

Bachelor's degree or equivalent experience

Job description

Dematic Corp. is seeking a Controls Engineer for the Lifecycle Solutions Services (LSS) Technical Support group. You will troubleshoot PLC-controlled material handling systems using schematics and control drawings, and provide remote customer support to diagnose and resolve issues.

Travel about 20–30% to customer locations; occasional on-call weekend and after-hours support. A bachelor’s degree or equivalent experience, and experience with Allen Bradley and Schneider PLCs are preferred.