Night Shift Concierge & Resident Services

FirstService Residential; Town of Florida (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

FirstService Residential in New York seeks a resident services coordinator who helps residents by providing information and arranging services with a personal, friendly approach.

You will handle inquiries, coordinate schedules for vendors, and support event planning and daily operations while upholding privacy and high service standards. The role requires hospitality experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years' experience in the Hospitality Industry.

Responsibilities

• Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication skills

Microsoft Excel

Microsoft Word

E-mail

Multilingual

Hospitality experience

Education

High school diploma or equivalent

Business or Hospitality coursework

Tools

MS Office (Word, Excel, Outlook)

Job description

FirstService Residential in New York seeks a resident services coordinator who helps residents by providing information and arranging services with a personal, friendly approach.

You will handle inquiries, coordinate schedules for vendors, and support event planning and daily operations while upholding privacy and high service standards. The role requires hospitality experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment.