Front Desk & Security Coordinator

FirstService Residential; Town of Florida (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking a Front Desk Associate in New York to greet residents, manage visitor access, and monitor security systems. You will independently handle duties, respond to emergencies, and maintain accurate logs with strong customer service and communication skills.

The role emphasizes reliability, multi-tasking, and professional interaction with residents and service providers, with a schedule of Tue–Sat 3:00pm–11:00pm and full-time benefits.

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Strong written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multilingual

Interpersonal skills

Written communication

Emergency response awareness

Time management

Business experience

Education

High school diploma or equivalent

College courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate in New York to greet residents, manage visitor access, and monitor security systems. You will independently handle duties, respond to emergencies, and maintain accurate logs with strong customer service and communication skills.

The role emphasizes reliability, multi-tasking, and professional interaction with residents and service providers, with a schedule of Tue–Sat 3:00pm–11:00pm and full-time benefits.